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Can't insert new User in CRM

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Hello everyone,

I'm trying to insert a new user in my Company CRM: when I insert the domain name, the field are auto-filling properly, getting data from AD. Then, when I want to save I got an error (Business management error).

The log is as follows

Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=5.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: The specified Active Directory user already exists as a CRM user.Detail:
<OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts">
  <ErrorCode>-2147214036</ErrorCode>
  <ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic" />
  <Message>The specified Active Directory user already exists as a CRM user.</Message>
  <Timestamp>2016-11-14T10:52:31.2531455Z</Timestamp>
  <InnerFault i:nil="true" />
  <TraceText i:nil="true" />
</OrganizationServiceFault>

I look for the SID of the user but I can't find it, so it seems strange to me that CRM feels like the user is already in the database.

I used this query and made a bunch of "seraches" using different arguments in "where" but that AD user doesn't come up

Thanks a lot for your support. Hope the explanation is clear.


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