Hi Everyone,
I have done outlook integration with CRM 2016 on-cloud, whenever outlook inbox mail then track mail and create case that time error.
The stack trace in the log file shows the following:
Log Name: Application
Source: MSCRMTracing
Date: 28/09/2016 15:28:21
Event ID: 17204
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: .local
Description:
CrmTrace encountered an error. Additional Info:Error in LoadSiteWideSettings [Value cannot be null.
Parameter name: input], Stack Trace : at System.Environment.GetStackTrace(Exception e, Boolean needFileInfo)
at System.Environment.get_StackTrace()
at Microsoft.Crm.CrmTraceSettings.Load(String traceDirectory)
at Microsoft.Crm.CrmTrace.get_RefreshTrace()
at Microsoft.Crm.CrmTrace.Write(Guid orgId, TraceCategory traceCategory, TraceLevel traceLevel, Int32 skipFrames, String format, Object[] args)
at Microsoft.Crm.CrmTrace.Verbose(String format, Object[] args)
at Microsoft.Crm.Application.Outlook.WebBrowserProtocol.WebBrowserVisitor.TraceVerbose(String message, Object[] arguments)
at Microsoft.Crm.Application.Outlook.WebBrowser.HtmlWindowExtensions.SetExpandoProperty(IHTMLWindow2 window, String property, Object value)
at Microsoft.Crm.Application.Outlook.WebBrowserProtocol.ScriptObjectManager.InjectScriptingObject(IHTMLWindow2 topWindow, String name, Object scriptingObject)
at Microsoft.Crm.Application.Outlook.WebBrowserProtocol.ScriptObjectManager.InjectScriptingObjects()
at Microsoft.Crm.Application.Outlook.WebBrowserProtocol.ScriptObjectManager.Ie_DownloadComplete()
at SHDocVw.DWebBrowserEvents2_SinkHelper.DownloadComplete()
at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture), Inner Exception: , Data: System.Collections.ListDictionaryInternal (Reporting Process:IEXPLORE, AppDomain:C:\Program Files (x86)\Internet Explorer\)
Event Xml:
<Event xmlns="schemas.microsoft.com/.../event">
<System>
<Provider Name="MSCRMTracing" />
<EventID Qualifiers="49152">17204</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-09-28T14:28:21.000000000Z" />
<EventRecordID>28547</EventRecordID>
<Channel>Application</Channel>
<Computer>.local</Computer>
<Security />
</System>
<EventData>
<Data>Error in LoadSiteWideSettings [Value cannot be null.
Parameter name: input], Stack Trace : at System.Environment.GetStackTrace(Exception e, Boolean needFileInfo)
at System.Environment.get_StackTrace()
at Microsoft.Crm.CrmTraceSettings.Load(String traceDirectory)
at Microsoft.Crm.CrmTrace.get_RefreshTrace()
at Microsoft.Crm.CrmTrace.Write(Guid orgId, TraceCategory traceCategory, TraceLevel traceLevel, Int32 skipFrames, String format, Object[] args)
at Microsoft.Crm.CrmTrace.Verbose(String format, Object[] args)
at Microsoft.Crm.Application.Outlook.WebBrowserProtocol.WebBrowserVisitor.TraceVerbose(String message, Object[] arguments)
at Microsoft.Crm.Application.Outlook.WebBrowser.HtmlWindowExtensions.SetExpandoProperty(IHTMLWindow2 window, String property, Object value)
at Microsoft.Crm.Application.Outlook.WebBrowserProtocol.ScriptObjectManager.InjectScriptingObject(IHTMLWindow2 topWindow, String name, Object scriptingObject)
at Microsoft.Crm.Application.Outlook.WebBrowserProtocol.ScriptObjectManager.InjectScriptingObjects()
at Microsoft.Crm.Application.Outlook.WebBrowserProtocol.ScriptObjectManager.Ie_DownloadComplete()
at SHDocVw.DWebBrowserEvents2_SinkHelper.DownloadComplete()
at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture), Inner Exception: , Data: System.Collections.ListDictionaryInternal</Data>
<Data>IEXPLORE</Data>
<Data>C:\Program Files (x86)\Internet Explorer\</Data>
</EventData>
</Event>