I would like to re-open an inactive case (State: Closed to Open), after I reopen the case which becomes active, is there any out of the box flag that indicates it is a reopen case?
Kindly advise, thanks.
I would like to re-open an inactive case (State: Closed to Open), after I reopen the case which becomes active, is there any out of the box flag that indicates it is a reopen case?
Kindly advise, thanks.