Some months ago I created a queue called "Helpdesk". The mailbox was configured to synchronize and pull emails from an smtp server. The queue was also configured to send an auto email to the email sender.
I notice now that I do not see the items listed anymore in my Helpdesk queue. I checked the audit logs and found out that as soon as the queue item is created after it polls the smtp server, the item is changed from "Active" status to "Inactive" which explains why I am no longer seeing the item in my Helpdesk queue.
I don't know how that happened and I don't know how to fix it.
Any ideas?
Steve