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FST Starter Job error

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 Hello !

We are a new in FST and started a game a week ago.

It seems we have some problem and can't understand clearly the cause.

All our users have zero score.

The only have manu logs of FST - but all seems ok except latest 

with 

Object reference not set to an instance of an object. message inside

and in FST Starter Job we can see 

Plugin Trace:

[FST.Plugins: FST.Plugins.StarterWF]
[FST.Plugins (1.0.2.145): FST.Plugins.StarterWF]

Error Message:

Unhandled Exception: Microsoft.Crm.CrmException: The plug-in execution failed because the operation has timed-out at the Sandbox Client.
System.TimeoutException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #C723C668
at Microsoft.Crm.Sandbox.SandboxCodeUnit.Execute(IExecutionContext context)
at Microsoft.Crm.Workflow.Services.ProxyCustomActivity.Execute(CodeActivityContext executionContext)

How to check https://us4.fantasysalesteam.com link is available with user & password ?

Does anyone could advise us where to dig ?

Thanks,
Alex


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