HI,
A Case can have several statussen and we are able to create a new status.
Then in a dropdown menu we can easily select a status.
I want to change the order of the items in this dropdown menu.
I has something to do with the value of the status.
In CRM i can`t change this value so i am not able to set the correct order of items in the dropdown menu.
I included some sceenshots to clearify what i mean.
I hope somebody can help me with this :)