Hi,
I have a Dynamics CRM User running Windows 7 Enterprise SP1, Outlook 2013 using Office365 with Update 1.1 of the CRM 2015 Outlook add-in, and connected to an on-premise CRM 2015 server with Update 0.2 installed.
I recently took her off Server Side Synchronization and switched her to Microsoft Dynamics CRM for Outlook for Incoming/Outgoing Mail and Contact/Appointment/Task synching.
Recently she pointed out an issue to me where she can't track an email, getting a pop up saying the email already exists in Dynamics. I go ahead and search the email and confirm that it is tracked in Dynamics.
However, looking in Outlook the email doesn't say Regarding on the bottom, and the Dynamics icon doesn't appear near the email to show that the email was tracked by another user.
I reinstalled the add-in and confirmed that Auto Email Tagging is checked under Diagnostics, and it doesn't seem to work for a few rare emails.
Many emails that were tracked by other users appear flagged as tracked with the Set Regarding set without any problems.
However, there are a few emails that are tracked successfully in the system, but for some reason aren't flagged as tracked for this user.
I really appreciate your time.
Thank you.