Hi,
One of our user will have a new last name therefore her email address will be different. Since we are using email address as User Name I need to modified . In Dynamics CRM Online I updated her primary email address but the User Name is protected. I assume this has to be done by the Admin from Office 365. Do we have to delete the user and re-create it or is it possible to just update her username?
Once the username is updated, what will happens to all her records in Dynamics? Will they remain her? will I need to reassign the records?
Anything else I need to be aware of?
Thanks for your feedback.