I encountered an issue in CRM online:
A workflow (meet certain defined conditions) changed the status of an incident to "Closed", CRM system will change the statecode to Inactive ("Closed") as well, somehow the user (referring to Audit History) was able to change the status from"Closed" to "Escalated", noting that status "Escalated" is only allowed when statecode is Active.
I don't think that when the incident is Inactive, & I am able to change the status. Any suggestions or clues of what I am facing.
Thanks Guys!!