We are using Dynamics CRM 365 and the "Dynamics CRM for Outlook 2016"
I have some questions regarding having an unsubscribe link on mails from marketing lists
The only way I have gotten an "unsubscribe"-link in my email is using the Mail merge through Word.
When the user clicks on the text "click to unsubscribe" he gets a new email with a prefilled subject (UNSUBSCRIBE : bla bla)
He sends it but when I look at that contact in Dynamics I still see the image below. And I have no problems sending another email send out to this contact.
I have read some loose rumors that Unsubscribe email does not work on Dynamics online? Is this true?