Hi All,
I've got on the Case entity form a subgrid named "AssigneesSubgrid" (from a custom entity called "gem_caseassignee") and within it two fields:
1. "gem_assigneename" - which is a lookup to the user entity.
2. "gem_worktime" - which is a single line text.
My requirement is to record the time spent on a case by the analyst the case was assigned to.
I might be wrong here but my logic tells me to check onLoad if current user equals the assigned user(a form field named "primary_analyst" which is also a lookup to the user entity) for the case. If indeed so, start a timer and create a record that will push it to the subgrid above onSave.
So for example: the analyst goes into a case record for 2.35 minutes at first.
Then he does it again for 4.15 minutes and so on and on possibly. you get the gist.
Ideally the subgrid I mentioned above would show that - first time /second time / third .. etc..
I'm not sure if it's even possible and where to begin.
I'd rather avoid plugin development since it's not my forte.
Please share your insights on this matter.
Thank you,
- Bod