Hello,
Can some one explains below things on SLA (Service Level Agreement).
1. Can we create more than one SLA and trigger them at same time?
(EX: 1. Case Age 2.Case Response)
2. By default SLA field is showing under Enhanced SLA tab, can we place it somewhere on the form?
3. Resolve SLA field name is showing as Resolve In, can we rename this field display name?
Thanks