Hi, we noticed a strange phenomenon with Outlook and Dynamics CRM. If a user does the following:
- create an appointment in Outlook
- add a location to the appointment in CRM
- wait until CRM updates the appointment in calendar
- invites an additional recipient to the appointment
Then the location is not displayed when the user opens the item in Outlook, but it is displayed in item preview and OWA.
Item preview:
Item opened:
OWA:
MFCMAPI:
It seems that the appointment is perfectly fine and the location is there (which is why it is visible in preview and OWA and MFCMAPI), but Outlook does not display it. Tested with Outlook 2013 and 2016.
I posted the same question in TechNet Outlook forum, but was told to ask here instead since the problem seems to appear only in connection with Dnamics CRM (though I believe that the bug is on Outlook side).