In Dynamics 2013 (6.1) when we try to route queue items we will get "Business Queues" as the default Lookup view. Is there any supported way to customise this default 'Business Queues' lookup view to point to different public view. From the user perspective, It is a pain to go through and change the defaulted view(Business Queues) to a different view every time.
Also I have done some investigation on the above query but can't find the solution. Could someone please suggest. Many thanks in advance.