We recently provisioned the Customer Self-Service Portal (version 8.x) for a client which will be used to allow their customers to create and manage Support Tickets. We have a requirement whereby a contact in a parent account must have read access to cases created by other contacts in sub-accounts. We understood this could be achieved through the use of Case Access Permissions, but this entity type has not been deployed as part of the template.
Please advise if the above requirement can be fulfilled in this way or if we should be using an alternate method.