I am looking to force the user into searching the contact database prior to creating a contact. Perhaps hiding the 'new' button unless the user is in a quick find or global search. I would like to do this to help prevent duplicate contacts being created.
I am aware of the duplicate detection rules but have found that by the time they have filled the information in and receive the warning, it is easily by passed - thus a duplicate is created.
Has anyone done anything similar or have any ideas on how I would accomplish this.
Any suggestions would be much appreciated.