We have a customer with the following setup:
Dynamics CRM Online, tenant A
Office 365, tenant B
Outlook 2013/2016 with CRM for Outlook 2016 add-in, primary e-mail address configured with Office 365 account from tenant B, user has about 8 other shared mailboxes (created as shared mailbox in Exchange Online), users have full access and send as permissions on the shared mailboxes.
CRM add-in is configured with an CRM account from tenant A.
Users are able to track e-mails from their primary mailbox in CRM Online, but their not able to track messages from their shared mailboxes in CRM online.
Is there any way to track messages from the shared mailboxes in CRM online, without dragging the e-mail to their primary mailbox?