Hello,
Prior to upgrading to 2016 (we're online) the actual revenue field for Opportunities only displayed and prefilled based on the est. premium when we were closing an Opportunity as Won, not as Lost, since in that case there would be no revenue.
Now since upgrading to 2016 when we close an Opportunity as lost it auto fills the actual revenue with the est. premium. You can't delete the value in the field since it's a mandatory field, the user is forced to enter 0, if they remember.
Is there a way to prevent this and return to the original functionality before the upgrade for this particular scenario?
Thank you,
Brianna