Hi, I'm in the process of migrating from another CRM to Dynamics Online, I have customized the CRM for new cases to our needs but now I am in the process of importing 17000 tickets.
Following the suggestions online I created a test case with my custom fields and tried to export that to excel but the custom fields are not present in the export at all.
Is it possible to bulk import these tickets and map 2 columns in excel to my custom fields ?