Hi CRM'ers
I thought the news about alternate keys would solve the missing link I've been searching for since I've started working in 4.0 ...
I'm doing a plain csv export from my ERP accounts and would like to import them into CRM ... works fine using native import function. But next month I want to insert/update a new csv file (using Account Number as key). But even after I've been setting up alternate key on Account Number, it still does not update the existing records in CRM.
Have I missed something - can it really be true that CRM nativelystill does not support insert/update on imports??? (or can a free tool I'm not aware of help me?)
I know how to use Scribe, using export to excel and update that file, using Powerobjects old trick with an extra entity ... but I just thought that alternate keys was the new black in town I've been waiting for for years?!?
BR Henrik