I'm in the process of upgrading a CRM2011 on premise install to CRM365. The first step of the upgrade was to create a temporary standalone CRM2013 environment and import/upgrade a backup of the CRM2011 database. The upgrade ran for a while, and everything seemed ok, until the Import Organization Wizard stopped with the following error message:
12:03:05| Info|
Create default mailbox for the users and queue
12:03:19| Error| Exception while creating default mailbox for user/queue. Error: Unhandled Exception: Microsoft.Crm.CrmException: You have reached the maximum number of user quota
at Microsoft.Crm.ObjectModel.SystemUserServiceInternal`1.ValidateUsersCount(ExecutionContext context, Int32 accessMode, Int32 additionalUsers)
at Microsoft.Crm.ObjectModel.SystemUserServiceInternal`1.ValidateUserQuota(ExecutionContext context)
at Microsoft.Crm.Caching.OrganizationSettingsCacheLoader.LoadCacheData(Guid key, ExecutionContext context)
at Microsoft.Crm.Caching.ObjectModelCacheLoader`2.LoadCacheData(TKey key, IOrganizationContext context)
at Microsoft.Crm.Caching.CrmMultiOrgCacheBase`2.CreateEntry(TKey key, IOrganizationContext context)
at Microsoft.Crm.Caching.CrmMultiOrgCacheBase`2.LookupEntry(TKey key, IOrganizationContext context)
at Microsoft.Crm.BusinessEntities.SecurityLibrary.GetOrganizationSystemUser(Guid org, IOrganizationContext context)
at Microsoft.Crm.DataUpgrade.MailboxUpgradeDriver.CreateDefaultMailboxForAnEntity()
, Error, OK, Option1
InnerException:
Microsoft.Crm.CrmException: You have reached the maximum number of user quota at Microsoft.Crm.ObjectModel.SystemUserServiceInternal`1.ValidateUsersCount(ExecutionContext context, Int32 accessMode, Int32 additionalUsers)
at Microsoft.Crm.ObjectModel.SystemUserServiceInternal`1.ValidateUserQuota(ExecutionContext context)
at Microsoft.Crm.Caching.OrganizationSettingsCacheLoader.LoadCacheData(Guid key, ExecutionContext context)
at Microsoft.Crm.Caching.ObjectModelCacheLoader`2.LoadCacheData(TKey key, IOrganizationContext context)
at Microsoft.Crm.Caching.CrmMultiOrgCacheBase`2.CreateEntry(TKey key, IOrganizationContext context)
at Microsoft.Crm.Caching.CrmMultiOrgCacheBase`2.LookupEntry(TKey key, IOrganizationContext context)
at Microsoft.Crm.BusinessEntities.SecurityLibrary.GetOrganizationSystemUser(Guid org, IOrganizationContext context)
at Microsoft.Crm.DataUpgrade.MailboxUpgradeDriver.CreateDefaultMailboxForAnEntity()Any idea what could be causing this error?