Hi CRM Community,
Currently, I am facing some emails were not created in CRM (email to case).
I had traced the email being sent to the CRM Queue(xxx@xxx.org) in O365, I had a list of about 900 emails being sent to xxx@xxx.org. The CRM should have created a case for these 900 emails, however I had found that 2 emails (senders) was not created in the CRM (using Advance Find to check the email messages for the 2 senders did not show any result), I had checked the SPAM mails as well but these 2 senders were not in the SPAM list.
What is the possibilities of email to case was not created for these 2 senders? Please advise.
I had also 1 email to case where I could find the sender in Advance Find(Email Messages) but no case was created, any pointers of why this is happening?
Thanks all for helping me to find out the reasons of such behaviours are happening. Thanks!