I have a requirement where an Escalation email has to go to a User when the Case is escalated.
The thing is I was able to create a Asynchronous WF which sends an email, however I would like to introduce a check condition. WF should check if Owner = User or Team. If User then send email to User's manager. If Team then send to Team's Admin.
Scratching my head on how to achieve this without pluggin or custom WF.
Any suggestions?