I'm looking for help on the inline lookup functionality on CRM 2016 online (update 1).
ISSUE: If a user opens a New Account using the default Information Form there are a couple of fields that behave differently. If a user clicks in (or Tabs to) the Primary Contact field they are able to start typing prior to the inline lookup showing the drop down list. This appears correct. If the user clicks into (or Tabs to) the Parent Account field the inline lookup shows the drop down list immediately and the user is unable to type into that field until they click in the field a second time. This is the field with the issue.
POSSIBLE CAUSE: I compared these two fields and the only difference I can find is the N:1 Relationship Behavior. The account_primary_contact behavior is set to Referential and works correctly. The account_parent_account behavior is set to Parental which I believe is causing the issue. I'm unable to change it from Parental so I'm curious if anyone knows anything about why I'm unable to change it and if there might be a way?