Hi guys,
Had a terrible day at work as something caused several workflows to be triggered and make some unwanted changes. For some reason all the open letters generated in first stage of the process have been marked as completed this morning at 00:00. The audit history shows for all the affected records(loads) on 26/08/16 at 00:00 the letter has been marked as completed(if it was open). This triggered a wait condition in one of the workflows which triggered a child workflow and we sent out hundreds of text messages advising something that actually happened long time ago.
I've been investigating this for a full day now and didn't manage to identify what was marking all the letters to Completed. There's no workflow or jscript to do that automatically. Never happened before. Can you please send me some suggestions about how can I investigate and find out what happened last night?
Thank you