I am using the latest USD version(2.1) and CRM online 2016. I configure USD KB(Search and display Article) as usual. https://msdn.microsoft.com/en-us/library/mt162236.aspx#Step5. However, I am not using Parature, I am planning to use the articles from CRM.
When I viewed the articles in USD, there are number of articles being returned. But when I checked CRM Articles, there are no Article records.
USD is returning the Interactive Service Hub Articles.
So i thought maybe there will be a new approach on how to view the articles within USD. I'm getting this error,
I would like to diplay the KB content the same as the old way of showing an article from CRM to USD. Thanks in advance! :)