I am trying to use the dynamics CRM knowledge base. I am positive I have my sandbox configured to use dynamics CRM and not parature. I've published 3 different test articles. When I try to use the embedded knowledge search on the case form, it does not find any results when I search. I've tried every way I can think of to troubleshoot this and I have no idea the articles cannot be found. If I use the out-of-box knowledge base article lookup field on the case form, it successfully finds my articles. But I want to use the embedded knowledge search in order to link KB articles to cases, etc. Does anyone have any insight onto why this will not work? Thanks for any help?
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