Folks!
What is the correct setting for syncing only emails that the user picks to track? I don't want to sync all the emails, which is what seems to be happening. I have the following settings:
System Settings
Use correlation to track email conversations is checked
Use tracking token is unchecked
Use smart matching is unchecked
Track emails sent between Dynamics 365 users as two activities is unchecked
Mailbox Settings
Server Profile is Microsoft Exchange Online
Incoming Emails is Server-Side Synchronization or Email Router
Outgoing Email is Microsoft Dynamics 365 for Outlook
Appointments, Contacts, Tasks is None
Those are my settings. I've noticed as well the following:
1. Create a new email
2. Tracking it against a record
3. Send it.
Tracking information is not saved when i open the email in the inbox. It asks me to track it again. When i set it, then i can see the activity record in D365.