Hello Team,
We have an query on priority matrix for case creation through emails.
Please find the below priority matrix to handle this in CRM Dynamic so that there are no multiple cases created for one request.
Description | Priority Matrix | |||||||
If a mail is marked to multiple support ID, more than 1 SR is created + Auto Reply between 2 service IDs needs to be checked |
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It would be great if anyone can help us on above query.