Hi there!
We are currently facing some performance issues with Unified Service Desk and I was hoping that maybe someone has ran into the same issues as me.
The problem is, when the user opens a new session, it takes very long (about ~10 seconds) for the all of the tabs to load. I have already set all the hosted controls to IE Process, as I have understood that this is the most efficient hosting type. I also marked some of the UII Actions that can load separately as async, but that does not seem to do a lot.
When the session starts, a new activity is created, some transactions are created, an ISH page loads and some cases and activities are retrieved. I guess that it is to be expected to wait a few seconds when performing these tasks at the same time, but I would not expect it to take this long.
If anyone has some pointers on this, I would be very grateful :)