Hi All
I'm having problems with the automatic case creation function in CRM. We've set up the case creation record to run based on creating the case only if the emails come from a certain address and subject line equals either one of two subject lines.
The queue is set to a shared mailbox setup in CRM and the incoming email is set on this queue. There is another case creation configuration setup for emails but it uses a different queue. Does the first configuration effect the second one even if it uses a different queue with the same source type?