In the "All Case in Selected Queues" customisation, I have configured the sorting by "Entered Queue" descending order.
When I go to the "All Case in Selected Queues" view, I will be able to see the queue items are sorted by Entered Queue descending order. However, I tried to click other Field's header to sort the records, but I am not able to do so.
So I went to check the Case view which I am able to do sorting for all fields by clicking on the headers. By default, I had also configured in customisation the sorting is by "Open date" descending order.
Is there a setting preventing the queue items for sorting on other fields.
Please help, thanks.