Hi Field Service Professionals,
When a booking is completed, the field service resource closes the booking using the mobile app. But this doesn't closes the corresponding work order. For closure of the work order the dispatcher reviews the work order and then closes it. What if a follow up visit is required for the work order to be completed. What suggestions do you ave for the following needs:
1. How would the field resource notify the dispatcher that a follow-up visit is required from within the mobile app?
2. Also will a new work order get created for completing the remaining Service tasks required in the follow up visit? If yes how will the two work order get related to each other?
Even any suggestions on this would be highly appreciated.