Staff in my organisation will send an email through outlook and track into CRM. However, if there is no response from the person then a few weeks later they will go into the sent email folder, find the email and choose the option to resend the email. In CRM they would like both emails to be tracked as separate activities so they can see this email has been sent twice. Currently however it only shows the first email.
Is there a way of getting CRM to pick up the second email? I tried changing the subject line but the fact is that when you open the sent email it is already marked as tracked. If I untrack it then it will remove the first email and I can then click to track and it will add the second, but I don't think I can record both unless the second email is sent as a completely new email. This could be a paid for emails that have lots of receivers.