Hi Community !
I'm trying to achieve "Email to Case Automatic Creation" case but having problems about creation of Queue items via e-mail.
I have a user with confirmed mailbox(E5 Plan) which is "support@companyname.com".This user also have Global Admin privilages in both CRM and Office365.
I want to use this e-mail adress for Customer Support Ticket Queue.If customer sends an e-mail to this mail adress, i want to create a case and inform customer about it.I already tried this resource step by step
https://www.microsoft.com/en-us/dynamics/crm-customer-center/automatically-create-a-case-from-an-email.aspx
but i couldn't manage to auto-create case and send e-mail to customer.Everything looks fine like above link but it doesn't work.I also checked other resources and videos but can't manage to do it properly.
So i was thinking there might be conflict about user mailbox and queue mailbox.Is it possible?What should i do?Which type of e-mail adress i should use for support mail.Can you assist me for step by step configuration of automatic case creation ?