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Configuring the GLOBAL command toolbar for the Interactive Service Hub (ISH)

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Hi all,

Here are my requirements:

  • hide global quick search
  • hide global quick create
  • configure global Help experience link

Quick search: I was able to configure the global quick search to only knowledge articles (it required at least one entity present).  Is it possible to hide/disable this functionality from the global command bar?

Quick create: Need to remove everything except knowledge articles. Only a certain security role should be able to create them. I think I can accomplish this by restricting the read/write access to the following entities: activities, household, category, contact, service request.

Help icon: I configured the global custom HELP URL, but it doesn't mirror in the interactive service hub. If I can't configure it, can I hide/disable this functionality?

Thanks!


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