Email Server Synchronisation issues for male to case with Gmail Synchronisation. I am facing one frequent issue again and again. Mail to case is at heart of every CRM these days. I have enabled one mailbox( gmail server with pop configuration), associated with a service queue which replies with an auto response mail. I approve mailbox--> enable and test --> approve queue and everything works fine. For every new email received to this mailbox queue responds with an email. But unfortunately after certain hours this feature stops working. This has been happening frequently. Every time I have to repeat the same steps. But CRM stops receiving incoming emails. How will I justify this in front of my client? Am I going wrong somewhere ( I have set polling interval as 5)?
Context: Dynamics CRM 365