I have a system administrator access and I am facing the below error while trying to Re-assign records of a user to myself. We are using 2016 online version.
Could anyone help with the below error?
<s:Envelope xmlns:s="schemas.xmlsoap.org/.../envelope"><s:Body><s:Fault><faultcode>s:Client</faultcode><faultstring xml:lang="en-US">An unexpected error occurred.</faultstring><detail><OrganizationServiceFault xmlns="schemas.microsoft.com/.../Contracts" xmlns:i="www.w3.org/.../XMLSchema-instance"><ErrorCode>-2147220970</ErrorCode><ErrorDetails xmlns:a="schemas.datacontract.org/.../System.Collections.Generic"/><Message>An unexpected error occurred.</Message><Timestamp>2016-08-18T22:51:44.3654382Z</Timestamp><InnerFault><ErrorCode>-2147220970</ErrorCode><ErrorDetails xmlns:a="schemas.datacontract.org/.../System.Collections.Generic"/><Message>System.Exception: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #B67648D1</Message><Timestamp>2016-08-18T22:51:44.3654382Z</Timestamp><InnerFault i:nil="true"/><TraceText i:nil="true"/></InnerFault><TraceText i:nil="true"/></OrganizationServiceFault></detail></s:Fault></s:Body></s:Envelope>