Hi,
One of our user tracked her email in outlook as an activity for Account A but iit also created an activity for Account B.
From what I found out. The email that was tracked for Account A and the email address in the From field is also a contact in Account B. so I'm thinking that is the reason. Is there a setting to change this behavior so the activity is only tracked by the account the user selected and not by related records
I looked at the following settings but could not find anything.
In Outlook --> CRM -->Options-->Set Personal Options --> email tab