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User have a Dynamics 365-license, but can only see "splash screen"/banner

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We are using office 365 with dynamics 365

One of our user have just been given a dynamics 365 license (1-2hours ago). But when he clicks the Dynamics 365-tile he can only see that fancy banner for Dynamics 365.

From my experience, this happens when a user does not yet have Dynamics 365-license, but our admins says that user has a license  and the user has a mailbox listed under "Settings-->bla-->mailboxes"

User has been waiting a few minutes, logged out and in again, switched browser.

Anyone whos had this problem and found a solution?

How can we diagnose this problem?

/Robert


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