I have created a routing rule set with 2 routing items. Whether they are trigger automatically or manually the case will not be routed to the queue. We only have one routing rule set active with 2 items.
The other rule item is the opposite so with "equals not" Amazon. In the system jobs we can see that it is triggered
The status of the run workflow, which is automatically created if we create the rule item, is successful. Unfortunately we don't see the case in the queue.
But we can add the case to the queue with the ribbon function "Add to Queue". This works!
I appreciate every help!