I'm looking for a way to copy a field from a Case to a Service Activity, and it needs to happen real time.
I first looked at adding a mapping to the 1:N OOB entity relationship, but it's managed so no go.
Next I looked at creating a new relationship, but that would require the user to do a 2nd lookup for the same thing - regardingid
Real time workflow would not even work because I have other JS depending on these fields.
So that led me back to where I started - JS. But I have not been able to figure out how to do it. All I have at this point is that I know I have to do a lookup on the regardingid, and a field in it.
Can anyone shed light on how to accomplish this? I've been Googling this for hours and coming up empty.
Thank you.