Here is the scenario, we have a process on a custom entity that automatically sends an email to the customer (upon doing some manual actions) where the regarding is set to the custom entity record. We are now setting up automatic email to case creation, the issue is that when a reply is received - the case would be created, but the email activity would not be present on the activities of the case since it is linked to that custom entity record. Is there a way we can change this logic that the "regarding" on a reply (incoming email) should be the new case (vs. that specific custom record?)
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