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Project Service Automation - unable to get time entries to show as billable

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All my time entries are marked chargeable in actuals but none of the data is showing up on the resource utilisation report as billable (all internal)

I cant find any information after many white papers on PSA usage & admin from Microsoft.

One specified a contract must be in place for the project (it is)

any suggestions or successes in getting the utilisation working correctly would be appreciated


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