Hello,
A customer of ours have raised an issue with ourselves which I believe is a fault with CRM itself.
I have not seen the issue raised any where and any guidance would be greatly appreciated.
We are using Microsoft Dynamics CRM 2015 and the issue itself is to do with the Mail Merge, replicated by myself using Microsoft Word 2013.
The "issue" is that when you hit the Create Activities window and click the Cancel button or the close button top right then the e-mails still sends.
As this is part of the email, i.e. attachments can be added and unsubscribe links added, you would expect clicking Cancel would cancel the e-mails.
Kind regards
DGHarrison_CS