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Dynamics CRM and Office 65

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Hi I have office 365 (latest 2016) and then purchased Dynamics CRM from a different reseller. Both are hosted I cannot download the CRM add in to run to allow me to link CRM to Outlook.

The Office 365 reseller (Telstra in Australia) tells me they cannot help with a CRM issue.

The CRM is hosted and supported directly with MS and they cannot help.

Does anyone know a resolution apart from moving to google?

Thanks


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