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Option to Send Email to a Team in MS CRM 2016 Using Workflows

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Good day,

 

I need to be able to send an email to a team inside MC CRM emails instead of an individual/Queue using workflows

 

Scenario

  1. As such I have to that does the following
  2. before sending email
  3. Go get the originating activity party named Case
  4. Get the person that created the case
  5. Get the BU on which the person creating the case belongs to
  6. Get the team that is on the To or From field(I cannot since you cannot send an email to a queue in MS CRM but to a team)
  7. Get from the get members belonging to that team
  8. A loop through all members and only get members where Business Unit is equal to case created by Business Unit
  9. Change the to field to send to the list or query expression I received up there.

 

My Challenge is getting the team from here how do I send to a team instead of the queue, the reason why I need to use a team is that on I need to use

 link entity to retrieve members belonging to this team so as I can set the to or from field depending .


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