Good day,
I need to be able to send an email to a team inside MC CRM emails instead of an individual/Queue using workflows
Scenario
- As such I have to that does the following
- before sending email
- Go get the originating activity party named Case
- Get the person that created the case
- Get the BU on which the person creating the case belongs to
- Get the team that is on the To or From field(I cannot since you cannot send an email to a queue in MS CRM but to a team)
- Get from the get members belonging to that team
- A loop through all members and only get members where Business Unit is equal to case created by Business Unit
- Change the to field to send to the list or query expression I received up there.
My Challenge is getting the team from here how do I send to a team instead of the queue, the reason why I need to use a team is that on I need to use
link entity to retrieve members belonging to this team so as I can set the to or from field depending .