Hi all,
We have configured email to case creation rule in our crm and we have mapped Customer field of case to a static value and we have left the Contact field empty in the creation rule. When we open this creation rule, we found that the Contact field was automatically mapped by the system with {null(Channel Properties)} .
Our primary suspect is this field due to which the new contact is automatically created. Is there any way we can restrict the crm to create contact automatically . Any help on this appreciated. Thanks in advnace.