Hi all,
We have had Dynamics 2016 installed in our workplace and have noticed that our Click to Call feature is working properly.
We have Skype for Business installed and i have gone through the process to get it to integrate with 365. All our telephone numbers in accounts. leads and contacts the number are inputted as 02031111111
The numbers appear blue and when we click to call the message window opens, another click to call option appears when we click that it loads Skype, we receive a message saying 'Call was not completed or has ended'
BUT if i remove the (0) from the number so 2031111111, i am able to make a call.
Anyone know why this is? and how to get around it as we dont really want to update all our number removing the (0)
Many thanks
Shahriar