I am experiencing outgoing email issue with my newly installed CRM 2016 which is configured to use Email Router.
The problem is related to sending email using smtp server that require TLS/SSL and authentication. Multiple SMTP Servers have been tested but with the same problem.
Background:
smtp.gmail.com: The email configuration manager confirm success for outgoing email.
Problem:
smtp.gmail.com: From within the web interface, I create a new email profile and add a mailbox to the new profile.
- Tested -(smtp.gmail.com) Within the Email profile, I configure Outgoing connection: Credentials Specified by a User or Queue
- Tested -(smtp.sparkpostmail.com) Within the Email profile, I configure Outgoing connection: Use Credentials Specified in email Server Profile
--When I click to Test and Enable Mailbox, I get failure for outgoing but success for incoming
Further information:
aspmx.l.google.com: Using this smtp server works fine but it does not require authentication nor encryption. Another issue with this smtp server is that it only sends email to google email addresses.